By Dr. Brian Feinstein
Customer service seems like such a simple concept. It is the lifeline of any successful industry. You can reduce prices, give away free products and spend thousands of dollars in advertising, but without high quality customer service, no business or industry can expect sustained growth. Customer service is based on the premise of building relationships and allowing for open communication. This is vital in the relationship between a patient and her doctor. So why do many medical providers feel exempt from the concept of customer service?
The medical profession prides itself on cutting-edge, space-age technology, embracing the newest of new and leading the frontier in human and robotic abilities. So again, why is it that medical professionals look at themselves as providers of a utilitarian service? Patients certainly have a choice when it comes to their medical care, but the choice is usually limited to a simple, nofrills office and quick two-minute examination. This experience has left many patients dissatisfied and in search of alternative healthcare options.
With many patients displeased and frustrated with access, quality, and the customer service of their current health care providers, a group of doctors developed the business idea of a VIP, or concierge, medical practice. This concierge healthcare model provides patients with the ability to contact their doctors whenever needed: medical advice by phone, longer appointment times with their doctor, and same-day appointments. The caveat to receiving concierge-level care is the high ‘membership’ fee associated with it. The membership fee can range from a few thousand dollars to tens of thousands of dollars per year. Many patients have paid this steep ‘concierge’ membership fee so they can have the customer service in healthcare they desire. But what about those patients who choose not to pay or cannot afford the high membership fee?
Imagine concierge level service without a membership fee! This is a simple concept, but comes across as revolutionary. At Feinstein Dermatology & Cosmetic Surgery, we are committed to providing a level of service rarely found outside the world of concierge medical practices. We have made a commitment to excellence in medical care by providing a profound level of customer service. We specialize in dermatology and cosmetic surgery including: MOHS micrographic surgery, skin cancer and cutaneous surgery, hair transplantation, laser skin rejuvenation, laser hair removal, and non-surgical skin care. We accept Medicare and all major PPO insurance plans.
Same day appointments, evening and weekend appointments, and courtesy transportation are always available.
Patients deserve a doctor and staff that is helpful, knowledgeable and courteous. This should be the expectation and not the exception. At Feinstein Dermatology & Cosmetic Surgery, we pride ourselves in providing high quality medical care with personalized service. Allow Feinstein Dermatology & Cosmetic Surgery care for all of your skin care needs and experience an incomparable level of customer service and patient dedication.
Dr. Feinstein is not only a Dermatologist, but is also Board-Certified in Family Medicine. He served as Chief Resident for the Department of Dermatology, and again as Chief Resident for the Department of Family Medicine. He has lectured nationally and published multiple articles in archived medical journals. He was awarded ‘Resident of the Year’ for Dermatology and recipient of the prestigious ‘Clinical Service Award’ from his graduating class. Dr. Feinstein specializes in cosmetic and surgical dermatology, including skin cancer and laser surgery. In addition, Dr. Feinstein offers a full-line of cosmetic services, such as Botox, Juvederm, Radiesse, BLU-U, and cosmetic laser procedures.
Allow Dr. Brian Feinstein of Feinstein Dermatology & Cosmetic Surgery to be your concierge dermatologist without paying a membership fee. Expect more.
Dr. Brian Feinstein is a Diplomat of the National Board and Double Board-Certified in Dermatology & Family Medicine. He served as Chief Resident for the Department of Dermatology and again as Chief Resident for the Department of Family Medicine. He has lectured nationally and published multiple articles in archived medical journals. He was awarded Resident of the Year for Dermatology and recipient of the prestigious Clinical Service Award from his graduating class. Specializing in Cosmetic and Surgical Dermatology, including skin cancer and laser surgery. Offering a full line of cosmetic services, such as Botox, Juvederm, Radiesse, BLU-U, and cosmetic laser procedures.
(561) 498-4407, (888) 357-DERM
~ Atlantic Ave Magazine